Pimcore Cloud Hosting

Blackbit has over twenty years of experience in hosting and managing e-commerce systems.

For almost ten years, the operation of Pimcore systems has been at the core of our services. Whether PIM, digital asset management, CMS, or e-commerce framework, we ensure high availability, security, performance, and the necessary flexibility for the further development of your Pimcore system.

Agile Even After the Release

Unlike other providers and suppliers of web hosting, our focus is on the secure operation and further development of the system and business. The continuous development of a Pimcore project places particular demands on the employees' qualifications, the agency's work processes, and the hosting. Since hosting used to focus primarily on stability and performance, changes were rather undesirable. Today, however, the market - and thus the client - demands much faster development and changes to go live at shorter notice. Operations and development must work hand in hand and the previously opposing principles of agility and stability must be united.

DevOps Connects Development and Operation

The word DevOps is composed of "Dev" for application development and "Ops" for IT operations and stands for the combination of two seemingly contradictory areas. Internet start-ups and native cloud companies manage to update their applications faster and deliver them error-free with the help of DevOps. For example, in May 2011, the online retailer and cloud provider Amazon triggered a software update every 11.6 seconds on average and delivered it to an average of 10,000 servers at the same time. You could already read about this in our blog post DevOps in the digital agency.

Cloud Hosting With Our Partner Amazon Web Services (AWS)

Even if your Pimcore installation is not comparable to the Amazon sales platform and DevOps is more a question of philosophy or a task for the process organization, processes, and tools from cloud companies and cloud start-ups can be transferred to hosting your digital commerce platform.

AWS offers various services that simplify hosting, software version management, commissioning of software changes, and monitoring of servers and shop performance.

Blackbit is a member of the Amazon Partner Network and Amazon Reseller. We make the techniques and principles of DevOps available for your digital commerce platform as well.

"DevOps is a combination of mindsets, practices, and tools that enable organizations to deliver applications and services faster and easier. It enables them to evolve and improve products in less time than companies that rely on traditional processes for software development and infrastructure management. This speed advantage allows companies to better serve their customers and compete more effectively in the marketplace."

Werner Vogels, CTO of Amazon,
„Association for Computing Machinery‘s Queue“, May 2016

Individual Pimcore Hosting, Adapted to Your Requirements

Instead of relying solely on dedicated servers, we build on container-based hosting. Compared to managed servers, this solution minimizes our and your efforts and saves valuable resources. As with a managed server, your Pimcore installation is shielded from other applications so that a so-called "noisy neighbor" cannot disrupt the operation of your digital commerce platform.

Our containers are run on the basis of Kubernetes Cluster (https://kubernetes.io/). These containers are created by our developers and contain the operating system as well as all software packages necessary to run your Pimcore solution and desired add-ons in a stable manner. Our developers work on your local working environments with the same container that is also run on the server in the e-commerce hosting. This reduces the target times for setting up development environments and there are no surprises when updating the live server because, for example, the development environment and the productive environment differ (e.g. due to different PHP versions).

Storage capacities and CPU performance can be quickly adjusted to absorb peak loads, for example during the Christmas season. If load peaks are not foreseeable, configurations can be realized that independently increase their performance and adapt to the current demand.

Via the container services, development servers and test servers can be started quickly and deleted again as soon as they are no longer needed.

PIM as a Service

Pimcore is an excellent system for Master Data Management (MDM) and the management of product information. Based on the Pimcore Community Edition and the Blackbit Data Director, we offer Product Information Management as a Service. In contrast to other Pimcore projects, individual customizations in the case of PIM and MDM essentially focus on the development of interfaces, user interfaces, reports, and workflows. Thanks to the Data Director, these customizations can be configured using the graphical user interface within Pimcore, eliminating the need to manage custom program extensions.

Whether you want to use Pimcore as an open-source framework for the agile development of digital user experiences such as CMS, DXP, and e-commerce, or for the flexible management of digital information and assets, Blackbit has the right solutions and services for you.

Support – rund um die Uhr zuverlässige Unterstützung

As a Blackbit customer, you benefit from the expertise of our full-time Pimcore developers. Trust powerful technology powered by Amazon. Through our support contracts, you secure access to our team of Pimcore specialists and can rely on guaranteed response and resolution times.

For more information on our support and service contracts, click here. We will be happy to answer your questions and provide you with an individual offer based on our framework contracts.

Service and Support Contracts for the Operation of Your Pimcore System

Do you hate sudden errors and expect fast support in case of a malfunction? We offer reliable help with guaranteed response and resolution times via a service and support contract.

So that neither you nor we experience any unpleasant surprises, we recommend a regular status discussion after a technical analysis of the current situation and requirements. In this discussion, you and your contact person evaluate the past cooperation and plan the next period.

For different requirements, we offer coordinated service packages, with key data which we have clearly compared for you here. We will be happy to inform you about the details and advise you on the choice of a service and support contract tailored to your needs.

Our Service & Support Contracts at a Glance

No matter what you choose: At Blackbit, we attach great importance to you having a personal contact person whom you can reach directly - without being put on hold.

Alle Vorteile im Überblick

  • Agile change management
  • Operation in an Amazon data center within Europe
  • Reliable response and resolution times
  • Proactive support for your Pimcore installation
  • Best performance
  • Automatic back-ups
  • 24/7 monitoring
  • Adaptation to changing loads
  • You only pay for what you actually use